Understanding Common TAR Code Error Messages on ePortal

Introduction: When creating a Truck Appointment Reference (TAR) code on ePortal, users may encounter various error messages that can hinder the appointment process. This article outlines common error messages, their meanings, and suggested solutions to help you resolve these issues quickly.

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1. Invalid Container Reference

Error Message:
"Error: Invalid Container Reference. Please check the reference number and try again."

Meaning:
This error occurs when the container reference number entered does not match any existing records in the system. This could be due to a typo or because the container has not yet been discharged.

Suggested Solutions:

• Double-check the container reference number for any typos or formatting issues.
• If you continue to experience this issue, please contact customer support through our webform or email.

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2. Missing Load Status

Error Message:
"Error: Load Status is required. Please select a load status before submitting."

Meaning:
This error indicates that you have not selected a load status for the container. The system requires this information to process your TAR request.

Suggested Solutions:

• Return to the TAR creation form and ensure that you select a load status from the dropdown menu.
• If you are unsure about the correct load status, refer to the ePortal guidelines or contact your logistics coordinator for clarification.

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3. TAR Code Generation Failed

Error Message:
"Error: TAR Code generation failed due to system error. Please try again later."

Meaning:
This error suggests that there is a temporary issue with the ePortal system that is preventing the TAR code from being generated.

Suggested Solutions:

• Wait a few minutes and try submitting your request again.
• Clear your browser cache or try using a different web browser.
• If you continue to experience this issue, please contact customer support through our webform or email.

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